Where to Call in Case of a Power Outage?
If you have no electricity or experience other power supply issues, call the short number 1800 (fault hotline). If you are outside the Republic of Cyprus, use +357 22 201800. For contract, billing, and customer service inquiries, EAC (Electricity Authority of Cyprus) uses a separate short number 1818 (from abroad — +357 22 201818).
Electricity Hotline
If there is no electricity or other power-related issues, dial the short number 1800 to report a fault.
The same number can be used for requests to trim trees near power lines or repair street lighting.
- If you are outside the Republic of Cyprus: +357 22 201800.
EAC Customer Line
For contract, billing, and other customer inquiries, use the short number 1818.
- If you are outside the Republic of Cyprus: +357 22 201818.
Frequently Asked Questions
How to connect electricity when purchasing a property?
First, transfer the electricity bill to your name, then prepare the documents, pay the deposit, and pay for the connection. Detailed instructions: how to connect electricity when purchasing a property in the Republic of Cyprus.
How to pay for electricity?
You can usually pay for electricity through EAC service centers, via jccsmart.com, through your bank’s app, or the EAC app. More details: how to pay for electricity in the Republic of Cyprus.
How to check electricity debt?
Check the information in the EAC app or in your personal account on the EAC website (after registration). You can also call 1818 and provide your 11-digit account number.
How to stay informed about planned outages?
Notifications of planned outages are often published in the Telegram channel. You can also follow the project’s social media: Instagram
Author
I am a person who is not afraid to change life when my heart tells me that something greater lies ahead. I am originally from Belarus. I have journeyed from pedagogical and economic education to the financial sector and many years of work in logistics — a world where everything moves, changes,…