What to do if your baggage is damaged during a flight to Ercan Airport

If you discover that your baggage was damaged after arriving at Ercan Airport, go to the Lost Baggage / Lost & Found desk before leaving the baggage claim area and complete a PIR (Property Irregularity Report). For international flights, claims for damaged baggage are usually submitted to the carrier within 7 days of receiving the baggage. Without a PIR, obtaining compensation is significantly more difficult.

• What to do immediately after discovering the damage
• Filing a PIR at Ercan Airport
• How to file a claim with the airline
• What compensation you can expect
• Ercan Airport contacts
• Useful services for your flight
• Frequently asked questions

What to do immediately after discovering the damage

Inspect your suitcase while still in the baggage claim area. If you notice cracks in the shell, broken wheels, handles, a damaged lock, or torn fabric, do not leave the baggage claim area before the report is completed.

How to do it

1. Take photos of the damage immediately after receiving your baggage.
2. Keep your boarding pass and baggage tag.
3. Go to the Lost Baggage / Lost & Found desk.
4. Ask for a PIR (Property Irregularity Report) to be completed.
5. Obtain a copy of the report with the reference number.
6. Keep all documents until the claim is resolved.

Filing a PIR at Ercan Airport

PIR (Property Irregularity Report) is the official report of baggage damage, delay, or loss. This document is the main proof that the damage was discovered immediately after the flight.

At Ercan Airport, baggage damage issues are handled by the airlines’ ground services. If the desk staff confirm the damage, the information is entered into the WorldTracer system or the carrier’s internal system.

How to file a claim with the airline

After completing the PIR, you need to submit an official claim to the carrier. For most international carriers, a 7-day deadline applies from the date the baggage is received.

If you flew with Turkish Airlines, you can submit the request through the Turkish Airlines Help Center. For Pegasus Airlines, the Pegasus Assistant is used.

The claim usually includes:

• a copy of the PIR;
• damage photos;
• boarding pass;
• baggage tag;
• repair or replacement documents for the baggage, if you already have them.

What compensation you can expect

The amount of compensation depends on the nature of the damage, the value of the baggage, and the airline’s rules. For international carriage, the Montreal Convention applies, which regulates the carrier’s liability for damage to checked baggage.

In practice, the airline may:

• pay for the suitcase repair;
• arrange repair through a partner service;
• replace the baggage with a similar one;
• pay monetary compensation.

Compensation may be reduced if the damage is related to normal wear and tear, scratches, scuffs, protruding structural elements, or defects in the suitcase itself.

Ercan Airport contacts

Official Ercan Airport website: ercanhavalimani.aero.

Contacts for the lost and damaged baggage service:

• +90 392 231 47 14
• +90 533 888 28 81

Ercan Airport general phone number: +90 392 600 50 00.

You may also find the Cyprus-FAQ guide useful: what to do if your baggage was lost at Ercan Airport.

Useful services for your flight

• If you need to find tickets with convenient connections, you can compare options via Trip.com.
• If you need a transfer from Ercan Airport after arrival, you can view options on KiwiTaxi.
• If you need travel insurance that includes baggage risks depending on the policy terms, you can review options on Tripinsurance.

Frequently asked questions

Do I need to complete a PIR if the damage is minor?

Yes. Even for minor damage, it is better to complete a PIR immediately at the airport in order to preserve your right to make a further claim to the carrier.

How long do I have to file a claim?

For international flights, the usual deadline for damaged baggage is up to 7 days from the date the baggage is received.

Can I get compensation for a broken suitcase wheel?

Yes, if the airline recognizes the damage as a result of transportation and it is recorded in the PIR.

What should I do if I notice the damage only at home?

You need to contact the airline as soon as possible. However, the absence of a PIR can significantly complicate the claim review.

Where should Turkish Airlines passengers go?

After completing the PIR, use the Turkish Airlines Help Center to submit the request and upload documents.

Where should Pegasus Airlines passengers go?

After completing the PIR, the claim can be submitted through Pegasus Assistant and Pegasus Airlines support.